Refund & Cancellation Policy

Last updated: October 3, 2026

We want Taglea to be an easy decision. This policy explains how trials, cancellations and refunds work. Taglea is operated by Cascade Pet Supply, doing business as Taglea, in Oregon, USA.

Free trial

Every new store gets a 14-day free trial. You won't be charged during the trial. If you don't upgrade to a paid plan, your account simply stays in trial mode until it ends.

Cancelling

• You can cancel any time by emailing [email protected] from your account email address.
• Cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again.
• Before your account closes, you can ask us for an export of your product data.

Refunds

• Monthly plans: payments are non-refundable, and we don't give partial refunds for unused time in a month.
• Annual plans: if you cancel within 30 days of your first annual payment, we'll refund it in full. After 30 days, annual payments are non-refundable, and your plan stays active until the end of the paid year.
• Billing mistakes: if you were charged in error, for example twice or after you cancelled, contact us within 60 days and we'll refund the mistaken charge.

Approved refunds go back to the original payment method, usually within 5–10 business days.

Plan changes

Upgrades take effect right away. Downgrades take effect at the start of your next billing period. If you downgrade below your current number of products, you'll need to reduce your catalog to fit the new plan's limit.

Contact

Questions about billing? Email [email protected] and we'll help.